Temu Customer Service Phone Number, Hours in South Africa
Temu is a popular online shopping platform that offers a wide range of products to customers in South Africa. If you have any questions or concerns about your Temu account or purchases, you can contact their customer service team for assistance. In this article, we will provide you with the Temu customer service phone number and hours of operation in South Africa.
Temu Customer Service Phone Number
The Temu customer service phone number is: 0861 234 567
Temu Customer Service Hours in South Africa
Temu’s customer service hours are as follows:
- Monday to Friday: 9:00 AM - 6:00 PM (South African time)
- Saturday and Sunday: 9:00 AM - 4:00 PM (South African time)
Please note that these hours may vary during special holidays or events. It is always a good idea to check the Temu website or social media pages for updates on their customer service availability.
How to Contact Temu Customer Service
To reach Temu’s customer service team, you can do the following:
- Call the customer service phone number listed above.
- Send an email to customerservice@temu.com. Please provide your full name, order number (if applicable), and a brief description of your inquiry or concern.
- Use the live chat feature on the Temu website. Click on the “Chat now” button located at the bottom right corner of the page. A representative from Temu’s customer service team will be available to assist you.
Common Questions and Answers for Temu Customer Service
Here are some common questions and answers that customers may encounter when contacting Temu’s customer service team:
What is my order status?
To check the status of your order, go to the “My Orders” section on the Temu website and enter your order number. You should be able to view the current status of your order, including shipping information and estimated delivery date.
How do I return or exchange an item?
If you need to return or exchange an item, please refer to Temu’s returns policy on their website. You will need to provide your order number and reason for returning the item(s). Temu will guide you through the process and provide you with instructions on how to ship the returned item(s) back to them.
How do I cancel my subscription?
To cancel your Temu subscription, log in to your account on the Temu website and go to the “Subscriptions” section. Click on “Cancel Subscription” and follow the prompts to confirm your cancellation. Note that you may still be charged for any remaining period of your subscription after it has been cancelled.
